Getting Ready For Your Appointment

Allow Access to Microphone and Camera on iPhone

These steps are meant for the latest iPhone update but can be followed for other versions.   1. Click on the settings app  

2. Scroll down and click on the safari app once found

3. Scroll down and click on camera once found

4. Click on “Allow” then click on Safari at the top left corner of the screen

5. Click on Microphone and then click “Allow”

 

6. Double click on the home button and quickly swipe all the way up to close all the opened apps (including safari)

7. Re-open the appointment link in Safari

8. Click on the icon on the left side of the website URL then click on “Website Settings

9. Ensure the “Camera” and “Microphone” options are “Allow

10. If camera and microphone are not set to “Allow“, click on camera and select “Allow“, Then Click on microphone and select “Allow

You’re all set! Go back to the appointment screen and click “Join Session” then click “Click to Start Call” to begin your appointment.

Allow Access to Microphone and Camera on Android Device

Every Android phone is different but to access these settings please try and follow these steps:

 

1. Click on the “Settings” app

 

 

 

 

 

2. Search for an option called Apps/Applications

 

  

3. Look for Chrome and then select it within the list of applications


 

 

 

 

4. Select Permissions

 

 

 

 

5. Ensure that Camera and Microphone are both under the “Allowed” section. If not, select Camera and or Microphone from the “Denied” section

 

 

 

 

 

6. Click on the “Allow” option and click the back icon on the top left of the screen

 

 

 

 

7. Go back to the main page of the “Settings” app and search for an option called “Default Apps”

 

 

 

 

 

8. Click on the Browser App option and select Google Chrome. Then click on the back icon on the top left of the screen

 

 

 

 

 

9. Close all applications on the phone (including Chrome)

 

 

 

10. Re-enter the appointment page

 

 

 

11. Click on the lock icon on the left side of the website URL

 

 

 

 

 

12. Ensure that the “Camera” and “Microphone” options are “Allowed”, if not, click “Site Settings”

 

 

 

 

 

13. Scroll to the “Permissions” area, and click on “Camera” and/or “Microphone to change permission to “Allow”

 

 

 

You’re all set! Go back to the appointment screen and click “Click to Start Call” to begin your appointment.